Case Studies

Replace these samples with real project details as you go.

📈

Goal: increase agent talk time and ensure every call is logged with disposition and notes.

Delivered: dialer pacing + CRM integration, disposition workflow, reporting metrics, outbound caller ID pool support.

📞

Goal: improve call quality and routing for a multi-queue contact center.

Delivered: SIP tuning, IVR redesign, queue strategies, recording policies, and monitoring dashboards.

☁️

Goal: migrate services to Azure and enforce security best practices.

Delivered: production deployment, monitoring, backups, and operational runbooks.

🧩

Goal: automate lead-to-call workflows and post-call follow-ups.

Delivered: webhooks, data sync, n8n flows, and reliable job processing.

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